Terms of Service

Klienta is provided for business and professional use, not personal or household use. You must be at least 18 years old and legally able to enter into a contract. If you use Klienta for an organization, you confirm that you have authority to bind that organization. The organization is responsible for its users and their use of the service.

You must provide accurate account information, keep it current, protect your credentials and devices, and notify us promptly if you suspect unauthorized access. Accounts are personal to the assigned user and may not be shared.

Organization administrators control workspace membership, roles, and access. They may add, change, suspend, or remove users and may access information in the workspace as permitted by the product and their organization’s policies.

Klienta provides CRM, contact and company management, assignments, sales workflows, offers, communications, imports, reporting, and related integrations. Features and limits depend on the selected plan and may change as the service develops. Preview or beta features may be changed or withdrawn and are provided without a service-level commitment unless we agree otherwise in writing.

“Customer Data” means information submitted to or generated in a customer’s Klienta workspace. The customer retains its rights in Customer Data. The customer gives us the limited permission necessary to host, copy, transmit, secure, back up, and otherwise process Customer Data to provide and support Klienta and to meet legal obligations.

The customer is responsible for the accuracy, quality, legality, and source of Customer Data; providing required notices; establishing a lawful basis; and responding to requests from the people represented in that data. Where an appropriate data-processing agreement is required, the parties will document it separately.

Do not submit special-category or criminal-conviction data unless we have expressly agreed to that use in writing and the customer has all required legal grounds and safeguards.

Klienta may help users send email or messages through a provider connected by the customer or user. The customer chooses the recipients, sender, content, timing, and legal basis for those communications.

You must not use Klienta for spam, deceptive messages, unlawful direct marketing, purchased lists that you are not entitled to use, or communications that violate provider rules. You are responsible for consent where required, honoring objections and unsubscribe requests, maintaining suppression lists, and identifying the sender accurately.

Google sign-in provides authentication using basic profile information. The separate Gmail connection requests the gmail.send permission only so Klienta can send messages initiated by the user. It does not give Klienta permission to read or synchronize the user’s Gmail inbox.

Integrations are optional and may be subject to the provider’s own terms, policies, limits, availability, and account decisions. You authorize us to exchange the data necessary to provide the connected feature. You may disconnect an integration, but doing so may prevent related Klienta features from working.

You must not use Klienta to:

• break the law, infringe rights, deceive, harass, or cause harm;
• send spam, malware, fraudulent offers, or prohibited content;
• access another organization’s data or account without authorization;
• probe, disrupt, overload, bypass, or interfere with security or service limits;
• scrape, resell, sublicense, or provide the service to third parties except as expressly allowed by your plan or agreement; or
• reverse engineer the service except where applicable law expressly allows it.

We may investigate suspected misuse and take proportionate action to protect users, providers, and the service.

Plan features, limits, prices, billing periods, and applicable taxes are shown at purchase or in an order form. Unless stated otherwise, subscriptions renew for the same billing period until cancelled. The customer authorizes the applicable payment provider to charge amounts when due.

The customer may cancel as described at purchase, in the service, or in its order form. Unless the law or a written agreement requires otherwise, cancellation takes effect at the end of the paid billing period and fees already paid are non-refundable. We may suspend paid access for overdue amounts after reasonable notice.

We and our licensors retain all rights in Klienta, including its software, design, documentation, and branding. Subject to these Terms and payment of applicable fees, we grant the customer a limited, non-exclusive, non-transferable right to use Klienta during the subscription. Feedback may be used to improve Klienta without restriction or payment, but it does not transfer ownership of Customer Data to us.

Each party must protect the other party’s non-public business, technical, and commercial information using reasonable care and use it only for the agreement. This does not apply to information that is public through no breach, already known lawfully, independently developed, or received lawfully from another source. A party may disclose information where legally required after providing notice when permitted.

We aim to keep Klienta reliable and secure, but do not promise uninterrupted or error-free operation unless a signed agreement includes a service level. We may perform maintenance, make security changes, modify features, or discontinue features. Where a material change negatively affects a paid customer’s core use, we will provide reasonable notice when practicable.

We may suspend or restrict access where reasonably necessary to address a security risk, unlawful or abusive use, provider restriction, non-payment, or a material breach. Where practicable, we will explain the reason and provide an opportunity to remedy it.

Either party may terminate according to the applicable plan or order form. A party may terminate for a material breach that is not remedied within a reasonable written cure period, unless immediate action is necessary or the breach cannot be remedied.

The customer is responsible for exporting Customer Data it needs before access ends. After termination, we may disable access and delete or anonymize Customer Data after a limited operational period, subject to legal obligations, security records, protected backups, and any separate written agreement. Sections that by their nature should survive termination remain in effect.

Klienta is a workflow tool. It does not provide legal, accounting, financial, or compliance advice and does not guarantee sales results, deliverability, recipient consent, data accuracy, or outcomes from third-party services. The customer remains responsible for its business decisions and legal compliance.

To the maximum extent permitted by law, Klienta is provided “as is” and “as available,” and implied warranties are excluded. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, business, goodwill, or anticipated savings.

Our total aggregate liability arising from Klienta or these Terms will not exceed the fees paid or payable for Klienta during the 12 months before the event giving rise to the claim. This limit does not apply where liability cannot lawfully be limited, including for fraud or wilful misconduct.

We may update these Terms to reflect changes to Klienta, providers, security, or law. We will publish the revised date and provide reasonable additional notice for material changes. Continued use after the effective date means acceptance of the updated Terms. If a material change is unacceptable, the customer may stop using Klienta and cancel before it takes effect, subject to its order form.

These Terms are governed by Romanian law, without regard to conflict-of-law rules. The courts with jurisdiction over our registered office will have exclusive jurisdiction, unless mandatory law requires otherwise.

Contact us at contact@phantomtechind.com. Our handling of personal data is explained in the Privacy Policy.